You can customize Online Banking by changing your preferences on the 'Profile and Preferences' page. The link to 'Profile and Preferences' is found in the left-hand menu of most pages found within the banking tab under My Accounts. How do I: View and change my mailing address and personal information Changing your address online affects your primary banking profile (and therefore all accounts without a separately designated address) with RBC Royal Bank.
You must have entered your before you can change your address online. To change your address:.
From the Banking tab under My Accounts, select 'Profile & Preferences' From the left-hand menu. Select 'Address and Personal Information.' . Select the information to change and then choose 'Continue.' . Change the desired information and choose 'Confirm' To change addresses for specific accounts only or for addresses outside of Canada, please. Change your RBC Investments or RBC Insurance address To change your address with:.
RBC Direct Investing TM, refer to. RBC Dominion Securities, contact your Investment Advisor. RBC Insurance:. For LoanProtector and HomeProtector Insurance, call 1-800-769-2523. For Home and Auto Insurance, call 1-800-769-2526.
For Life Insurance, call 1-800-461-1413 Update my email address and preferences You can update your email address and choose whether to receive emails from RBC. Your privacy will be respected at all times. Rest assured that:. We (Royal Bank of Canada, its subsidiaries and affiliates) will not send any confidential information about you or your banking affairs to your email address. Replies to messages you send to us via your Online Banking Message Centre will only appear in the Message Centre and not at the email address provided. We will not sell or rent your email address to third parties under any circumstances. To update your email address and preferences:.
From the Banking tab under My Accounts, select 'Profile and Preferences' from the left-hand menu. Select 'Email Address and Personal Information.' . Enter your new email address, or.
If you wish to remove your email address and withdraw permission to use it, choose 'Remove My Email Address'. Use the checkboxes to select the type of emails you would like to receive from us.
Choose 'Update Info' Please add our email address, [email protected], to your 'safe senders' list at home or at your office. This should ensure email from RBC is not blocked by spam filters. View/change my document options Electronic documents, or eDocuments, are paperless account documents available through RBC Online Banking in PDF format (Adobe‡ Reader‡ required). They are an environmentally-friendly alternative to receiving traditional paper documents, such as statements and notifications, in the mail. When you select eDocuments, you will immediately have access to at least one of your previous documents.
You can view, save or print your documents at your convenience. As you continue to receive eDocuments, each one will be listed separately and remain in Online Banking for up to 7 years, provided the account remains open. Once an account is closed you cannot access eDocuments associated with that account. Your document cycle will remain the same when you select eDocuments and you will no longer receive paper documents in the mail. There are no fees for selecting or viewing eDocuments.
Switch to eDocuments From the Banking tab under My Accounts: 1. Select 'Account Services' from the left-hand menu. Select 'View and Manage Documents'. Click the “Manage Documents” tab. Make your selections from the table and follow the onscreen instructions to submit your changes and receive a Confirmation. When you select eDocuments, you will immediately have access to at least one of your previous documents. You will see your next eDocument at the end of your next document cycle and we will notify you in Online Banking when your new eDocuments are available for viewing.
If you provided us with an email address, we will also notify you at that address. If you don’t receive your document, or if you have further questions regarding eDocuments, send us a secure message through the Online Banking Message Centre or call us at 1-800-769-2555 (TDD/TTY: 1-800-661-1275). Please note that the RBC High Interest eSavings account and the RBC US High Interest eSavings account now offer electronic statements only. If you currently have a paper statement with one of these accounts and update to Electronic Statements and Notifications, you will not be able to change back to paper statements. If you currently have a paper statement on another account and switch to one of these accounts, your document option will automatically be set to Electronic Statements and Notifications and you will not be able to select paper statements.
View My eDocuments From the Banking tab under My Accounts: 1. Select 'Account Services' from the left-hand menu. Select 'View and Manage Documents'. From the “View eDocuments” tab, follow the instructions under “Search eDocuments”. Only accounts for which you have selected electronic documents will display. Your eDocument will appear in a separate browser window in PDF format (Adobe Reader required). Remember My Username or Client Card Number The 'Remember My Username or Client Card Number' feature allows Online Banking to save your Username or RBC Client Card number and display it when you're signing in.
When you check the box for Remember My Username or Client Card Number, a secure cookie is then placed on your computer. Your Username / Client Card Number and optional nickname will appear automatically each time you sign in from the same computer. Set up 'Remember My Username or Client Card Number' To set up this feature:.
From the Banking tab under My Accounts, select 'Profile and Preferences' from the left-hand menu. Select 'Remember My Sign In Information' from the 'Update My Preferences' menu in the centre of the page. If you choose to activate this function you will have the option to nickname you account. Create a Nickname. From the Banking tab under My Accounts, select 'Profile and Preferences' from the left-hand menu.
Select 'Remember My Sign In Information' from the 'Update My Preferences' menu in the centre of the page. Under Options, enter a new nickname This change to your nickname will affect all computers where you have 'Remember My Card Number' set up. You will still be required to type in your password for added security. Where to use Remember My Username or Client Card Number Choosing to remember your Username or Client Card Number is specific to the individual computer, so if you wish to remember this information on more than one computer you will have to check the box once on each personal computer. We recommend you only use this feature on a computer where you know and trust any other users, if any. Saving more than one Username or Card Number on the same computer RBC Royal Bank allows you to save up to 20 Usernames/Client Card numbers on a computer.
When you sign in to Online Banking, a menu appears with all the remembered accounts and you can choose which one to use. The nickname and Username or masked card number will be displayed together on the Sign In page next time you visit RBC Online Banking, on personal computers where you have set up Remember My Username or Client Card Number. Stop using 'Remember My Username or Client Card Number' To remove your saved information:. From the Banking tab under My Accounts, select 'Profile and Preferences' From the left-hand menu.
Select 'Remember My Sign In Information' From the 'Update My Preferences' menu in the centre of the page. Select 'Do not remember my Username or Client Card Number on this computer.' Trouble using 'Remember My Username or Client Card Number' When you tried to set up 'Remember My Username or Client Card Number', RBC attempted to place a persistent cookie on your computer. You may have a browser setting that does not allow persistent cookies, which you will need to adjust if you want to use this feature. My Information Disappeared There are a few possibilities:.
Someone who shares your computer may have removed your information from the dropdown menu on the sign in page. Your computer may have software that deletes persistent cookies or blocks them from being stored on your computer. You may have accidentally deleted the cookies on your computer. It may be 75 days or more since you last used 'Remember My Username or Client Card Number', which for security reasons expires after 75 days of inactivity. Cookie A cookie is a small, encrypted file that RBC places on your computer. Your information is stored safely and securely in an encrypted file that only RBC can decode.
Deleting Cookies When you delete the cookies stored on your computer, Online Banking will no longer automatically display your username or card number on the Sign-In page. You will need to complete the empty field and check the Remember My Username or Client Card Number box on the Sign In page if you wish to resave the cookie.
Sign In Protection In addition to 'Remember My Username or Client Card Number', Sign In Protection is a feature designed to provide an extra layer of protection to your online account. Like a second lock on your door, Sign In Protection adds an extra layer of online security between your Online Banking information and any unauthorized users. Sign In Protection provides additional protection when you sign in to Online Banking from any location, like at a publicly available computer – such as in a library or airport – or when signing in from home.
During the set-up process, you will select three unique Personal Verification Questions, each with its own answer. Every time you sign in to Online Banking from a computer you do not normally use, you will be required to answer one of these questions.
Sign In Protection prevents access to your Online Banking information from any computer it does not recognize unless the correct answer to your Personal Verification Question is provided. Activate Sign In Protection When you first sign in to Online Banking we will take you through a simple three-step activation process. To activate the Sign In Protection feature:. From the Banking tab under My Accounts, select 'Profile and Preferences' from the left-hand menu. Select 'Sign In Protection Preferences.' . Under Preferences, select 'Use Sign In Protection'.
Your Password Sign In Protection provides an additional layer of security to the sign in process. You will always be required to provide your Password, and should always keep your Password confidential. Reuse Existing Personal Verification Questions for Sign In Protection When you activate Sign In Protection, you may use your existing Personal Verification Questions. You will simply have to enter the answers into the blank fields to get set up. Answering Personal Verification Questions For your convenience, we have made it possible for Sign In Protection to recognize your computer. When prompted for the answer to your Personal Verification Question, you will see a tick-box with the words, 'Do not ask me questions at this computer.' When selected, we will attempt to place a security recognition cookie on your computer.
The cookie will allow RBC torecognize your computer next time you sign in and you will not be asked a Personal Verification Question at this computer. Please ensure cookies are enabled in your web browser. You may remove the cookie at any time by changing your preferences in 'Edit Profile.'
Using Sign In Protection on a Different Computer Once you have enrolled from a single location, the feature will be linked to your account regardless of where you are the next time you sign in. We recommend that you enrol for the first time on a computer where you know and trust the other users. Changing My Personal Verification Questions and Answers During the set-up process, you will select three unique Personal Verification Questions, each with its own answer. Every time you sign in to Online Banking from a computer you do not normally use, you will be required to answer one of these questions. Sign In Protection prevents access to your Online Banking information from any computer it does not recognize unless the correct answer to your Personal Verification Question is provided.
Safeguarding your Password or Username and Online Identity is crucial to protecting your information. Suitable caution must be exercised in setting up Personal Verification Questions and answers. As with the Personal Identification Number (PIN) for your client card, it is absolutely vital to keep your Personal Verification Questions and answers confidential – to ensure that only you have access to your Online Banking account. Choose questions with answers that you can easily remember, but ones that are difficult to guess and known only by you. Never write down or share this information with anyone. To view or change your verification questions.
From the Banking tab under My Accounts, select 'Profile and Preferences' from the left-hand menu. Select 'Personal Verification Questions'. Always keep your Personal Verification Questions and Answers strictly confidential. How to Select Secure Questions You can help support RBC's commitment to providing a secure Online Banking environment, by taking the time to carefully consider your choice of questions. For your convenience we have created a list of Personal Verification Questions. You also have the option of entering your own questions, however we recommend you use the ones listed in the dropdown menus.
Suitable caution must be exercised in setting up Personal Verification Questions and answers:. Always keep this information strictly confidential. Select questions with answers that you can easily remember but are not easily guessed. Never write down or share this information with anyone. Questions should ask for personal information only you could know. We do not recommend questions with answers that can be found in your wallet, purse or at the desk by your computer.
Avoid questions asking for information that is available to the public or easily guessed. Change the order that Online Banking sorts transactions on the Account Details pages You can personalize your transactions by selecting the date order. This selection can be changed at any time and will apply to your Account Details and Payment History pages.
To sort transactions:. From the Banking tab under My Accounts, select 'Profile & Preferences' from the left-hand menu.
Select 'Update My Preferences'. Select 'Sort Order of Transactions'.
You can then choose to sort your transactions from most recent transactions to the oldest or from oldest transactions to the most recent. View/Change the appearance of My Account Balances Page You can personalize the appearance of your Account balances Page by choosing from a standard or asset and liability view.
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To make you selection:. From the Banking tab under My Accounts, select 'Profile & Preferences' from the left-hand menu. Select 'Appearance of Account Balances page'. Choose between the 'Standard' and 'Assets & Liabilities' views and click 'Confirm'. Assign Nicknames to My Accounts and Payees You can choose to personalize your accounts or payees by giving them a unique nickname.
These nicknames may also be available for select transactions at the ATM and to RBC employees assisting you with some transactions. For Example, if Savings account number 567 is the account you are using to save for your child's education, you could name it 'College Fund'. If you would like your account number to appear on the Balances Page, please make it part of the nickname of the account. To assign a 'nickname':. From the Banking tab under My Accounts, select 'Profile and Preferences' from the left-hand menu. Select 'Nickname Accounts' from the Update My Preferences menu in the centre of the page.
Follow the easy onscreen instructions to complete the process.
Important Notice You must have Javascript enabled to use Online Banking. Please enable Javascript and refresh this page. Username or Client Card Number: Online Banking Password: (Do not use the Enter key. Click on 'Sign In'.) New to Online Banking?. Me & RBC @ Home requires Internet Explorer 6.X or greater. To upgrade to Internet Explorer 6.0, go to. If you are having difficulty signing in to Me & RBC @ Home due to your client card number or Online Banking password, contact Online Services at 1-800-769-2555.
For all other HR related inquires please contact the HRSC at 1-800-545-2555. © Royal Bank of Canada 2001 - 2004 rbc.com is an online information service operated by Royal Bank of Canada. Last modified: 11:15am.
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/ Manage My View ™ With My View, you can see a consolidated view of most of your finances! It's easy to view your online accounts with other financial institutions as well as multiple accounts with RBC Financial Group, all within your Online Banking services. Learn More: Using My View To use My View, you will need to have entered your. When you enroll in My View, you will be asked to provide your user identification and password for the online accounts you would like to view through Online Banking. Using the power of account aggregation technology, your account details from other financial institutions can then be presented within Online Banking. The result is a consolidated view of your finances in one place - RBC Royal Bank Online Banking. You can, simply by selecting the 'Update your accounts with other financial institutions' link at the top of your Account Balances page.
With My View you will have the option to save your password, or re-enter it each time you update your consolidated Account Balances. Your log in information is stored in a secure area where it is protected by state-of-the-art encryption. This service is provided by CashEdge, an innovative technology company with headquarters in both New York and California.
CashEdge provides the technology for this extraordinary service through an arrangement with RBC Royal Bank. CashEdge also provides the servers that store the account information. CashEdge will not share any of this information with any other party (including RBC Royal Bank) unless you provide your express consent. Accounts available to view With My View, you can create a consolidated view of your online accounts at other financial institutions. These include:.
bank accounts. credit cards. investments accounts. loans. mortgages At this time, we can only access your online accounts at participating financial institutions in Canada as well as the United States. You can view the balances of virtually any account that is part of your online relationship with a designated financial institution. You can receive the transaction details for chequing, savings, credit card and investment accounts based on information available through your financial institution.
In general, there is no limit to the number of eligible accounts you can add. You can choose to view as many or as few accounts as you wish. If you only want to view certain accounts from another financial institution, you will be presented with the complete list of online accounts you hold at the financial institution and you can select which of those accounts you would like to view. Performing transactions If you would like to perform a transaction on an account from another financial institution, you will need to visit that institution's online services site. Access the online services site for an account by selecting the 'Go to site' link that appears beside that account on your View Account Balances page.
If you would like to transfer funds to a chequing or savings account at another financial institution, you may want to consider RBC Royal Bank's. Privacy and My View RBC Royal Bank does not have access to your password and log in information. The log in information you provide for the My View service is always stored in a secure encrypted format on a separate server and RBC Royal Bank staff do not have access to this information. RBC Royal Bank will only look at your other bank information if you give us express permission to do so. Protecting your privacy and safeguarding your personal information is of utmost importance to us. We have developed a series of policies and practices that govern the protection and use of your information. We utilize state-of-the-art technologies and maintain current security standards and physical, electronic or procedural safeguards to protect against unauthorized access or disclosure and inappropriate alteration or misuse.
All data in the RBC Royal Bank system is stored and communicated using state-of-the-art encryption. Our employees are also guided by a set of Privacy principles and are required as a condition of employment to respect and maintain the security of your information.
You control how your information is used and who has access to it. Without your consent, no one will access your personal information. View other financial institution accounts in Online Banking You can customize My View to show the details of accounts held at participating financial institutions. Each account you wish to add must be accessible online.
You will also need the following information:. Name of Financial Institution. Type of account. Account Number. Login information you use to access each online account Set up access to accounts with another financial institution From the Online Banking Home page: 1.
Select 'View all account balances' 2. Choose select 'Manage My View Account Profile' from the right hand 'Self Service' menu 3. Select 'Add accounts from Other Financial Institutions'.
If this is your first time using My View, follow the prompts and click on 'Enrol Now', read the Client Agreement and click on 'I Agree' to proceed 4. Select 'Add New Banking or Credit Card Account' or 'Add New Investment Account'.
To add another account from an institution you already have set up select 'Add New Account' 5. Search for the financial institution you would like to add, or 'Browse our list' to view all of the financial institutions available 6. Select the correct institution, then enter the login, password and any other information the form asks for Account balances with other financial institutions do not update automatically. You can update them by selecting 'Update accounts from other Financial Institutions' on the View Account Balances page. View my RBC Direct Investing and RBC Dominion Securities Accounts RBC Direct Investing If you would like to add your existing RBC Direct Investing Accounts to your Online Banking balances page, or remove access to existing RBC Direct Investing Accounts, please call 1 800 769-2560 and speak to a Technical Support Representative. RBC Dominion Securities Access to your RBC Dominion Securities accounts should be automatically set up once you have enroled for online access to these accounts.
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To enrol for online access to your RBC Dominion Securities accounts, or if you do not see your RBC Dominion Securities accounts automatically, please contact your Investment Advisor. View my Personal accounts attached to different Client Cards If you have more than one RBC Royal Bank client card, the My View service allows you to view all of your personal accounts in one Online Banking session.
You must have access to Online Banking for all client cards that you want to connect using My View. To access a personal RBC Royal Bank Client Card, from the Account Balances page: From the Online Banking Home page:. Select 'View all account balances'.
Choose 'View accounts from Other Financial Institutions' or 'Manage My View Account Profile' from the right hand 'Self Service' menu. Select 'RBC Royal Bank Personal Accounts'. Select 'Continue'. Enter the client card number and the Online Banking password associated with that client card. Select 'Confirm'.
You should now be able to view your accounts attached to both Client Cards from your Account Balances page. View my RBC Online Insurance Home and Auto policies, your Business or RBC Bank account With My View, you can see your RBC Insurance home and auto policies, your Business account or RBC Bank accounts when you log into Online Banking. However, you are limited to viewing either your business accounts or your RBC Bank Accounts, along with your personal accounts.
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You must have access to both Personal and Business Online Banking to enrol and have entered your. This function can only be accessed from your Personal Online Banking session. Once My View is activated you can use the tabs at the top to view the different accounts.
Diversity for growth and innovation is one of RBC’s core values. We embrace the power of a diverse workforce and provide an inclusive and collaborative workplace-one that unleashes the talents of all our employees. We believe diversity creates better value, delivers superior client experiences and develops innovative solutions for the markets and communities we serve. The following chart provides a snapshot of the representation of our diverse Canadian federally regulated population.
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